Terms of Use

Snehanjali provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Snehanjali service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Snehanjali reserves the right to change this Site and these terms and conditions at any time.Snehanjali retains the right to deny access to anyone who we believe has violated any of these Terms of Use. If you are under 18, you may use Snehanjali only with involvement of a parent or guardian.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

Contents Posted on Site

You are responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of Snehanjali throughout the universe. Snehanjali shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Snehanjali, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Rules of Conduct On Site

a) You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

b) Snehanjali may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Snehanjali violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm,
or threaten the safety of another person.

c) Any information provided by you on this site shall not be misleading in any way.

d) You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way:

is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity,
pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person; promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; infringes upon or violates any third party's rights [(including, but not limited to, intellectual property rights, rights from anyone; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).

Tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

Engages in commercial activities and/or sales without Snehanjalisales's prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites.

Throughout this Terms of Use,Snehanjali's "prior written consent" means a communication coming from Snehanjali's legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization; solicits gambling or engages in any gambling activity which Snehanjali, in its sole discretion, believes is or could be construed as being illegal; contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful or deleterious components or devices; interferes with another user's use and enjoyment of the Sites or any other individual's user and enjoyment of similar services; or Refers to any website or URL that, in the sole discretion of Snehanjali, contains material that is inappropriate for the Sites, contains content that would be prohibited on the Sites, or violates the letter or spirit of these Terms of Use.

e) You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Sites, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Sites, are not permitted.

This includes the unauthorized interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorized access to the Sites or exceeding your authorized access.

f) You may not engage in advertising to, or solicitation of, other users through the Sites to buy or sell any products or services, including, but not limited to, products or services related to the Sites. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Sites. It is also a violation of these Terms of Use to use any information obtained from the Sites in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Sites without their prior explicit consent. In order to protect our users from such advertising or solicitation, Snehanjali reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period to a number which Snehanjali deems
appropriate in its sole discretion.

g) You understand that Snehanjali has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government
officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

h) Snehanjali reserves the right, but has no obligation, to monitor the materials Snehanjali reserves the right, but has no obligation, to monitor the materials posted in the public areas of the Sites. Snehanjali shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Snehanjali,

YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST IN THE PUBLIC AREAS OF THE SITES AND IN YOUR PRIVATE MESSAGES.

Please be advised that Content posted in public areas of the Sites does not necessarily reflect the views of Snehanjali. In no event shall Snehanjali assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Sites.

You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights off third parties or contain any libelous, tortious, or otherwise unlawful information.

i) Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Snehanjali shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.

j) It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Sites, and that the recipient may use such information to harass or injure you. Snehanjali does not approve of such unauthorized uses but by using the Sites you acknowledge and agree that Snehanjali is not responsible for the use of any personal information that you publicly disclose or share with others on the Sites.

Please carefully select the type of information that you publicly disclose or share with others on the Sites.

k) Snehanjali shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

l) You are prohibited from violating or attempting to violate the security of the site including, without limitation,

(a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

(b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

(c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"

(d) sending unsolicited email, including promotions and/or advertising of products or services; or

(e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

Other Businesses

Snehanjali does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on Snehanjali’s website, which are linked through including but not limited to Affiliates and sites using Snehanjali’s APIs. In addition,Snehanjali provide links to the sites of affiliated companies and certain other businesses for which, Snehanjali is not responsible for examining or evaluating the products and services offered by them, and we do not warrant the offerings of, any of these businesses or individuals or the content of their website.

Links

This site may contain links to other web sites or you may be linked through other web sites ("Linked Sites"). The Linked Sites are for your convenience only and you access them at your own risk. We are not responsible for the content of the Linked Sites, whether or not Snehanjali is affiliated with sponsors of the sites.

We do not in any way endorse the Linked Sites.

We welcome links to this site. You may establish a hypertext link to this site, provided that the link does not state or imply any sponsorship or endorsement of your site by Snehanjali. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the Snehanjali site, including any logos or characters, without the express written consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another web site or present in conjunction with or juxtaposed against such a web site any of the content or other materials on the Snehanjali site without our prior written consent.

Privacy

Use of the Site is governed by our Privacy Policy, which can be located at http://www.Snehanjali/privac-ypolicy

MANDATORY DECLARATION - COMPUTERS

1) Use of the Site is governed by our Privacy Policy, which can be located at http://www.Snehanjali/privacypolicy

2) You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer.

The Product will not be sold, resold, bartered or in any way disposed for profit.

Disclaimer Of Warranties And Liability

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided by Snehanjali “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Snehanjali does not warrant that:

- This website will be constantly available, or available at all; or

- The information on this website is complete, true, accurate or non-misleading.

Snehanjali will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. Snehanjali does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communication sent from Snehanjali are free of viruses or other harmful components.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All the products sold on Snehanjali are governed by different state laws and if Snehanjali is unable to deliver such products due to implications of different state laws, Snehanjali will return or will give credit for the amount received by Snehanjali from the sale of such product that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on Snehanjali. By registering your phone number with us, you consent to be contacted by Snehanjali via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. Snehanjali will not use your personal information to initiate any promotional phone calls or SMS'es.

While availing any of the payment method/s offered by Snehanjali, Snehanjali is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

1. lack of authorization for any transaction/s,
2. or exceeding the preset limit mutually agreed by you and between your "Bank/s",
3. or any payment issues arising out of the transaction,
4. or decline of transaction for any other reason/s.

Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on Snehanjali is presented solely for the purpose of sale India. Snehanjali makes no representation that materials in Snehanjali are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Snehanjali is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

This site is controlled and operated by Snehanjali. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Snehanjali web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Your Account

You agree that any use on the site is at your own risk and Snehanjali is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on Snehanjali are not for people below aged 18, however any products available for children below age 18, can be bought by adults.

Copyright complaint

We at Snehanjali respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at Snehanjali Legal dept

Risk of loss

All items purchased from Snehanjali are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Description

Snehanjali tries to be as accurate as possible. However, Snehanjali does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Snehanjali itself is not as described, your sole remedy is to return it in unused condition.

Pricing/Typographical error

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. The price taken into consideration will be at the time of order confirmation and payment done by the customer. If Snehanjali comes across any such difference in pricing due to any issues, it has all the rights to rectify the same or cancel the order.

Credit Card Use

In a credit/debit card transaction you must use your own credit/debit card. Snehanjali will not be liable for any credit card fraud. The liability to use a card fraudently will be on the user and the onus to “prove otherwise” will be exclusively on the user. Snehanjali.You further agree and undertake to provide the correct and valid credit card details to Snehanjali.

Snehanjali reserves the right to cancel any order placed using credit card which holds International billing address.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Snehanjali and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Cancellation of order

Snehanjali reserves the right to cancel any order without any explanation for doing so, under situation where Snehanjali is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Snehanjali policy or for any other reason. However, Snehanjali will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

If users/customers are not responding to our calls, emails or via any communication within the 8 days from date of purchased then Snehanjali has to right to cancel any order without any explanation.

Communication with Users

Snehanjali reserves the right to communicate with Users regarding this site and the User’s use of this site or any product or service purchased by the user on this site.

Our Contact

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to Snehanjali.

Indemnity

You agree to defend, indemnify and hold harmless Snehanjali, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Snehanjali or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Help us, help you

  1. Buy SNEHANJALI Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.
  2. At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.
  3. Provide accurate & timely information when requested by us.
  4. We request you to submit the device and invoice to us promptly and respond to any queries raised in a timely manner.
  5. If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same device.
  6. And most importantly, use your device with the tender love and care that it deserves

Raising a Service Request

The worst has happened; your device has suffered a breakdown. Do not worry; we are here to help you.

1. Call us on 9137527667/69/70 or email us on service@snehanjali.in within 7 days and tell us about malfunction that has occurred.

2. Keep copies of your purchase invoice bearing the IMEI/Serial number ready.

3. Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice.

4. We will keep you posted regarding the progress of the Service Request every step of the way. What Should You Keep In Mind

1. We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of SNEHANJALI Extended Warranty and not prior to it.

2. Malfunctioning accessories or consumable items like filters for water purifiers are not covered here. A full list of these items is available on our website.

3. The device needs to have minimum 12 months’ manufacturer’s warranty that is applicable in India.

Please ensure that you do not modify the device, perform unauthorized repairs or use it commercially.

All these actions void the manufacturer’s warranty and subsequently SNEHANJALI Extended Warranty as well.

4. We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.

5. Malfunction should not be on account of normal wear and tear.

6. SNEHANJALI Extended Warranty covers every issue in the device that occurs organically or in simple terms “on its own” and without any external factor. That means issues like physical damage, liquid damage,
power surges etc. are outside the scope of the program.

7. International Coverage – If the device breaks down abroad, we will still cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.

FAQs

1. What is the term of the service?

SNEHANJALI Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty. However, the sum of manufacturer’s warranty and SNEHANJALI Extended Warranty should not exceed 5 years.

2. I changed my mind and I want to cancel the plan, can I get a refund?

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.

3. What if the device cannot be repaired?

For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of spare parts, we will provide you with an equal or equivalent replacement device which may or may not be a new piece.

4. What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?

Yes, you can get the device repaired on your own. Please keep in mind that we need to be informed about the damage before submitting the device to the nearest Authorized Service Centre.

6. How many times can I avail the Preventive Maintenance feature?

You can take advantage of the Preventive Maintenance feature according to the number of years in your SNEHANJALI Extended Warranty. If you have opted for a 2 year SNEHANJALI Extended Warranty,

you will be entitled for 2 preventive maintenance check-ups from purchase of device till expiry of SNEHANJALI Extended Warranty. We will be providing 1 preventive maintenance (dry service) for Air Conditioners & 1 preventive maintenance for Water Purifiers.

7. How will I know if the device will be picked up or if you will send a technician at home for repairs?

This is generally decided based on the category of your device. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience.

Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the device on-site, we will have it transported to the nearest Service Centre free of cost for repairs.

Gift Cards Terms and Conditions

  • This card is issued by Snehanjali and may only be redeemed for products at Snehanjali.
  • This Gift Card will be valid for 12 Months from date of issues.
  • Any balance will be cancelled on expiry of the validity period.
  • If you do not spend the entire balance on the gift card the remaining balance will be adjusted after each transaction till validity period.
  • This Gift Card is not a Cash Card.
  • This Gift Card cannot be exchange for cash.
  • This Gift Card cannot be cancelled, refunded or returned.
  • Snehanjali will not replace/reimburse the value of your card if lost, stolen, damaged or expired.
  • Snehanjali reserves the right to amend the terms and conditions of the Gift Card at any time and to take appropriate action, including the cancellation of the card, at its discretion, if it deems such action necessary.
  • This does not affect your legal standing.
  • Invoices are not generated on purchase of any Gift Card. We will provide you the letter copy for Submission of Gift Card.